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NA Graphics

NA Graphics normal hours of operation are from 8 a.m. to 5 p.m., Mountain Daylight Savings Time, Monday through Thursday. We currently close on Fridays at 2 p.m. Mountain Daylight Savings Time. For those of you who are time challenged, that is 4 p.m. Eastern Time, 3 p.m. Central Time, and 1 p.m. Pacific Time. We often work past 5 p.m. for the convenience of our West Coast customers, but we don't come in early for our Eastern customers, sorry! Please read the balance of this page as it contains very important information concerning your order.

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Through this site, you can order essential items for your letterpress or offset shop. As we develop this site, more items will become available through this system. There are many items not yet listed on this site, and we can order just about any graphic arts product. Our search function, available in the upper right hand corner, is handy for finding items specific to your equipment--try a search for "SP-15" or "C&P". Can't find what you're looking for? Email us and we'll send you a PDF of our last mail-order catalog that was published in 2004. Be aware that internet searches may turn up out dated cached pages from our website that may contain incorrect current pricing or even items no longer available. Prices are subject to change, so if you need an estimate, please call!

PayPal Orders

We added PayPal as a payment option, but note that PayPal immediately takes the total as computed on the website and charges your account and remits to us. Your funds are in our account before we are even aware that you ordered. Note that if Paypal has to secure funds from your bank account, that there is a delay of several days before funds are remitted to us, thus slowing down the order and causing you anguish. On all other credit card orders, we charge only what the final billing is, depending on availability of items, current pricing, and actual charges for shipping. And we never charge until your order is picked up by UPS. But PayPal doesn't give us that room to work in, so be aware that your final total may be more or less than what either our website comes up with or what PayPal arbitrarily deducts from your account, and that we will be billing for additional funds, or may have to issue a credit. It is not the cleanest way to do business, in our opinion.

Gift Certificates

We now offer Gift Certificates available in amounts of $10.00 to $250.00. These can be emailed to the desired recipient or we can mail you a printed (letterpress printed at NA Graphics) gift certificate for a more personalized presentation. These are valid for 365 days from issue date. Click on Gift Certificates

Need Help? Call Fritz at (970) 387-0212

NA Graphics' owner, Fritz Klinke, has over 50 years of printing and letterpress experience and quite likely has an answer, or knows where he can find one, for your questions. A separate letterpress shop is run by Fritz--he has C&P, Kelsey, Vandercook, Miehle, and Little Giant presses along with hot metal equipment that includes a Linotype, Ludlow, and Monotype caster--plus literally tons (and tons!) of other equipment and type.

Rush Orders

If you need immediate service, or have an impending and critical deadline or emergency, do not use this internet ordering service or send us an email, but call direct to 970-387-0212 and talk to Fritz. We have to download orders off the internet, place them in line with the other orders we receive, review them, order things we may not have in stock, and all the rest, so internet orders are not automatically filled by some robot. The only automatic thing you get as a customer when placing an order from this web site is a computer generated acknowledgement of your order, and that's all it is, an acknowledgement, and not a guarantee that anything is happening. Prices shown on this acknowledgment are not final and may be subject to change as noted elsewhere in these coments. Your credit card is not charged at the time of ordering but when your items ship.

There are now two (2) humans working this business and we try to respond as best we can with the stock we have on hand. Be advised that we rely on suppliers, some of whom are very slow, some even indifferent, but we have no other choices. Some speciality rollers that require new cores and trucks take additional time to have these things made plus the time to have the rubber applied. Have some patience, or with foresight, plan ahead on your needs. Remember that UPS shipping times do not include the day the parcel is actually shipped, or weekends, or holidays. Los Angeles is 4 days from us, Chicago is 4 days, New York City is 5 days, and much of New England is 6 days. UPS charges shown on your order form are based on approximate values for weights shipped from Silverton, but some of our material is shipped direct to you from our supplier, and the actual charges may be more, and occasionally less.

Shipping Charges & International Orders

Shipping charges quoted on this web site are approximate quotes and may be adjusted upon actual shipment. Computer generated charges on this site, especially on single items, may be less than actual charges, and in most cases, actual charges will be a minimum of $5.00. If this is a concern, please call us prior to placing an order. This site will occasionally indicate that there is a 0 charge for shiping and be aware that we do not ship for free despite the hiccups that the people who sell this software have built into it. Next day air is the most expensive, followed by second day, and third day air. If you are normally second or third day from us anyway, we will ship by ground. First Class mail and Priority mail are options as well, often being faster and cheaper than UPS. We do add a handling charge to move parcels to the post office, but it's close so we don't charge very much, usually $1.00. Certain commodities, like roller wash, aerosols, and California Wash, must be shipped by ground and are not allowed on airplanes under any condition. Certain items, like roller wash and any aerosol product, may not be shipped across international borders, and the U.S./Canadian border is international.

Even with International Air Priority mail service, it takes time to reach many destinations. A package with Heidelberg rollers recently took almost 6 weeks to reach Hungry, and we were relieved to get this message: "The package is arrived. Everything is ok. The stuff is very good." So be patient, we have yet to lose an international shipment.

International customers should call us at +1 970-387-0212 for an accurate shipping estimate. The web site is currently unable to calculate proper shipping charges for customers outside the USA. Charges that appear on the check out page in the hundreds of dollars to countries like Australia are incorrect, so don't panic when these appear. We have to assemble your order, pack it, and weigh it, and get a postal price from the www.usps.com web page, and you can do that as well to calm your nerves.

Pricing and Inventory

Prices are subject to change without notice. We strive to eliminate, but are not responsible for any typographical errors that occur in this site. Please be advised that inventory is constantly changing, and that while we strive to maintain a complete stock, there are times when some items may be temporarily out of stock.

Vandercook Parts

Don't dispair if the part you are looking for is not listed on this web site--most of what we have is not listed. We have listed the most common parts, but have several hundred other ones you need to contact us for. Please use Vandercook part numbers. If you don't have a manual for your press, break down and buy one. The manual will give you most of the part numbers, and since we have all the original Vandercook blueprints, we can locate almost everything else.

Finance Charges

A finance charge of 1.5% per month (18% annual rate) will be charged to past due accounts of 30 days or more from invoice date. Monthly statements will show past due amounts on overdue accounts and all past due amounts require payment for the account to remain open. Accounts that remain chronically past due will revert to cash only accounts at the option of NA Graphics. Times are tough, folks, and if you want us to be here to supply your printing needs, we have to be paid.

Returns/Restocking Fee

Any material returned for credit must be in sellable condition upon our receipt and must have our prior approval. Please pack returns in a manner that will insure safe arrival. We stand behind our products. New items not made by us carry the manufacturer's warranty. No returns allowed after 30 days from receipt--check it out when you receive your merchandise! Merchandise returned at your option will be charged a 15% restocking fee.

Credit and Payment Policy

Payment required with order using a valid credit card. Payment may be made by check with payment required in advance, though that method may delay shipping until your check clears. Existing open accounts as of January 15, 2009, that go beyond 30 days for payment on any invoice will be placed on hold, and no shipments will be processed until the entire account is paid to date. Once an account has reached the 60 day past due point, it will revert to cash only with payment required in advance by credit card or check. University and school accounts remain on an "open" account status. The current economic situation requires that we protect our business finacial condition so we can continue to serve our customers.

Payment in advance may be made by check if you have received a total from us that includes shipping. Checks drawn on Canadian banks must be in US dollars payable through a US bank, and Canadian checks over $500 will be subject to a bank imposed service fee.

Health and Safety

We can furnish MSDS sheets on the inks and chemical products we sell and we are happy to furnish whatever you may need. Proper health and hygiene procedures are to be followed when using any printing related product, and thorough reading of the available literature, as listed in our Books section as well as product labels, will answer most of the questions you may have. Common sense and prudent handling of any material is the foundation of a safe and healthy working environment. Local, state, and federal laws and regulations may dictate the procedures required for handling products, the disposal of waste material, and amounts of waste material that may be accumulated before proper disposal. It would be prudent to check with local health departments concerning these issues, but you'll most likely draw a blank as none of these people know what letterpress is and will cite concerns related to currently available printing methods like offset and digital processes, none of which apply to letterpress. Bringing these people up to speed may be quite a task. Those concerned about working with petroleum based products like washup products may use vegetable oil (as in cooking oils) as an alternative for press cleaning of ink. Pregnant women should exercise due caution when using any printing related material that may be of concern and should consult with a health professional. Lead as contained in printer's type can be a definite health issue if handled improperly. Hand washing after working with any lead based letterpress material is an absolute requirement before eating, smoking, or going onto other tasks. Lead can not be absorbed through the skin, but must be ingested to be a problem. Lead used in type metal is an alloy of lead, tin, and antimony and is a stable product when used in daily letterpress applications. Old type that forms a white coating on it may contain lead oxides that can be harmful if ingested and should either be disposed of properly or be cleaned carefully under controlled situations before further handling. If you have children who have access to your shop, they must be instructed as to the proper handling of type and related printing materials. Children should never be allowed to play with type or related products and it is your responsibility to insure that they can't access your material. Many of us started setting type as teenagers and have enjoyed long lives with no lead problems, but only because we had proper training from the start.

Brand Names We Sell

We stock many of the products and letterpress parts of the following manufacturers, and can order in for you any of their products not listed in this web site or in our printed catalog: MichRen "Big Foot," Lamson Ink Knives, Burnishine products including Putz Pomade, Kort Quad Guides, Megill Gauge Pins, Varn wash up products, Kelsey rollers and parts,Cowan Pressroom Products including Morgan Expansion Roller Trucks and Cowan perforating products, Bar-Plate quoins and die cutting jackets, Neenah Kimlon, Kingsley Zinc Type, H. S. Boyd perforating products, Pantone ink color decks, Justrite safety cans and cabinets, Rudow suckers, Sprayway aerosols, Gaebel line gauges, Sunshine Paper Co. tympan and press packing paper, and many other graphic arts products.

Shipping Address

All mail through the postal system has to be addressed to: NA Graphics, P.O. Box 467, Silverton CO 81433. Please do not use our street address for any postal item as it will be returned to you--they are getting pretty stinky about this. For all other shipments by UPS, FedEx or truck freight, please use only the street address: NA Graphics, 4 Mears Avenue, Silverton CO 81433. And include a note inside the package telling us who you are and what you need us to do--we get way too many mystery packages.

Our new location

After 12 years in our downtown Silverton location, we moved to our new building during September of 2008. We are now a mile out of town on County Road 2 on a side street at 4 Mears Avenue. We can still hear the train whistles as trains arrive and depart town, but we now have spectacular views of the surrounding mountains. We are located in a small new industrial park that is centered around the historic electric substation building built in 1906. We are adjacent to the Animas River and we have leased out the balance of the building to VentureSnowboards, and yes, Silverton has a ski area that is quite spectacular SilvertonMountain. And adding to the winter-time scene in the spring of 2009 was ShaunWhite, an Olympic Gold Medal winner at Turin in 2006. Shaun was in training at Silverton Mountain while working with Red Bull making promotional videos. The link shows off some of our surrounding mountains. Shaun scored his second gold medal at Vancouver.

Click the following links to see our new building and the view we have from our front door. The third link is a view of a double headed train entering Silverton, a daily occurance May through October every summer.

NewBuilding

View

Train Entering Silverton

And for a little diversion, we are being discovered by the snowboarder set, maybe because of Shaun White. This video came out in early 2010 and shows what the visiting kids do when they can't ski at Silverton Mountain: skitching

Another recent video of interest is the Silverton Standard, about how our local historical society has saved the Silverton newspaper from going under. Produced by AARP, it is well done. Printed by letterpress up to 1971, the paper carries on a great publishing heritage.

Here is another short commercial video showing our train and the mountains surrounding us.

The latest Silverton video was done by the HD Network folks and they caught NA Graphic's owner at his former restaurant while having lunch with our staff. This is another story on saving our newspaper, and the NBC Today show has another one due shortly that has not been scheduled yet (as of April 1, 2012). Next time I'll remember to shave before going out in public:

Venture Snowboards, who shares our building, has just come out with a new, short video in November, 2013. Venture added another video in early December of 2013.

Silverton has one highway connecting us to the rest of the world. The winter of 2013/2014 tested this fragile link on the north bound segment over 11,000 ft high Red Mountain Pass that connects us with Ouray, the next town to the north. A massive rock fall closed the highway and the resulting cleanup work disrupted our daily events, primarily affecting through traffic and the U.S. Mail. This video shows the effort it took to reopen U.S. Highway 550. This road was originally built by Otto Mears in the 1880s as a toll road and to this day is a monumental piece of engineering, and a road that scares flat landers to death.