NA Graphics

NA Graphics normal hours of operation are from 8 a.m. to 5 p.m., Mountain Time (Standard or Day Light Savings, as appropriate), Monday through Friday. We often work past 5 p.m. for the convenience of our West Coast customers, but we don't come in early for our Eastern customers, sorry! Please read the balance of this page as it contains very important information concerning your order.

Letterpress Supplies

Through this site, you can order essential items for your letterpress shop. As we develop this site, more items will become available through this system. Our search function, available in the upper right hand corner, is handy for finding items specific to your equipment--try a search for "SP-15" or "C&P". Can't find what you're looking for? Email us and we'll send you a PDF of our last mail-order catalog that was published in 2004--a new catalog is in production for 2008. Prices are subject to change, so if you need an estimate, please call!

PayPal Orders

We have just added PayPal (4/21/07) as a payment option, but note that PayPal immediately takes the total as computed on the website and charges your account and remits to us. Your funds are in our account before we are even aware that you ordered. Note that if Paypal has to secure funds from your bank account, that there is a delay of several days before funds are remitted to us, thus slowing down the order and causing you anguish. On all other credit card orders, we charge only what the final billing is, depending on availability of items, current pricing, and actual charges for shipping. And we never charge until your order is picked up by UPS. But PayPal doesn't give us that room to work in, so be aware that your final total may be more or less than what either our website comes up with or what PayPal arbitrarily deducts from your account, and that we will be billing for additional funds, or may have to issue a credit. It is not the cleanest way to do business, in our opinion.

Gift Certificates

Need Help? Call Fritz at (970) 387-0212

NA Graphics' owner, Fritz Klinke, has over 40 years of printing and letterpress experience and quite likely has an answer, or knows where he can find one, for your questions. A separate letterpress shop is run by Fritz--he has C&P, Kelsey, Vandercook, Miehle, and Little Giant presses along with literally tons (and tons!) of other equipment.

Rush Orders

If you need immediate service, or have an impending and critical deadline or emergency, do not use this internet ordering service, but call direct to 970-387-0212 and talk to Fritz or Tim. If you get a message that the "mail box is full," then try calling again in a few minutes. We have to download orders off the internet, place them in line with the other orders we receive, review them, order things we may not have in stock, and all the rest, so internet orders are not automatically filled by some robot. The only automatic thing you get as a customer when placing an order from this web site is a computer generated acknowledgement of your order, and that's all it is, an acknowledgement, and not a guarantee that anything is happening.

There are two (2) humans working this business and we try to respond as best we can with the stock we have on hand. Be advised that we rely on suppliers, some of whom are very slow, some even indifferent, but we have no other choices. Some items, like Vinylith rollers, are typically custom orders that take up to four weeks to have made. Have some patience, or with foresight, plan ahead on your needs. Remember that UPS shipping times do not include the day the parcel is actually shipped, or weekends, or holidays. Los Angeles is 4 days from us, Chicago is 4 days, New York City is 5 days, and much of New England is 6 days. UPS charges shown on your order form are based on approximate values for weights shipped from Silverton, but some of our material is shipped direct to you from our supplier, and the actual charges may be more, and occasionally less.

Shipping Charges & International Orders

Shipping charges quoted on this web site are approximate quotes and may be adjusted upon actual shipment. Computer generated charges on this site, especially on single items, may be less than actual charges, and in most cases, actual charges will be a minimum of $5.00. If this is a concern, please call us prior to placing an order. This site will occasionally indicate that there is a 0 charge for shiping and be aware that we do not ship for free despite the hiccups that the people who sell this software have built into it. Next day air is the most expensive, followed by second day, and third day air. If you are normally second or third day from us anyway, we will ship by ground. First Class mail and Priority mail are options as well, often being faster and cheaper than UPS, but without the tracking ability. We do add a handling charge to move parcels to the post office, but it's close so we don't charge very much, usually $1.00. Certain commodities, like roller wash and California Wash, must be shipped by ground and are not allowed on airplanes under any condition. Certain items, like roller wash, may not be shipped across international borders, and the U.S./Canadian border is international.

International customers should call us at +1 970 387 0212 for an accurate shipping estimate. The web site is currently unable to calculate proper shipping charges for customers outside the USA.

Pricing and Inventory

Prices are subject to change without notice. We strive to eliminate, but are not responsible for any typographical errors that occur in this site. Please be advised that inventory is constantly changing, and that while we strive to maintain a complete stock, there are times when some items may be temporarily out of stock.

Returns

Any material returned for credit must be in sellable condition upon our receipt and must have our prior approval. Please pack returns in a manner that will insure safe arrival. We stand behind our products. New items not made by us carry the manufacturer's warranty. No returns allowed after 30 days from receipt--check it out when you receive your merchandise!

Credit Policy

Payment required with order using a valid credit card. Firms, individuals, and colleges/universities with established accounts with us may indicate "Purchase Order" on the order form and we will invoice. Those wishing to establish an open account may apply with at least three commercial credit references and other credit information as may be required--these applications should start with a phone call to us for further information. Credit (net 30) is automatically extended to any accredited school, college, or university.

Health and Safety

We can furnish MSDS sheets on the inks and chemical products we sell and we are happy to furnish whatever you may need. Proper health and hygiene procedures are to be followed when using any printing related product, and thorough reading of the available literature, as listed in our Books section as well as product labels, will answer most of the questions you may have. Common sense and prudent handling of any material is the foundation of a safe and healthy working environment. Local, state, and federal laws and regulations may dictate the procedures required for handling products, the disposal of waste material, and amounts of waste material that may be accumulated before proper disposal. It would be prudent to check with local health departments concerning these issues, but you'll most likely draw a blank as none of these people know what letterpress is and will cite concerns related to currently available printing methods like offset and digital processes, none of which apply to letterpress. Bringing these people up to speed may be quite a task. Those concerned about working with petroleum based products like washup products may use vegetable oil (as in cooking oils) as an alternative for press cleaning of ink. Pregnant women should exercise due caution when using any printing related material that may be of concern and should consult with a health professional. Lead as contained in printer's type can be a definite health issue if handled improperly. Hand washing after working with any lead based letterpress material is an absolute requirement before eating, smoking, or going onto other tasks. Lead can not be absorbed through the skin, but must be ingested to be a problem. Lead used in type metal is an alloy of lead, tin, and antimony and is a stable product when used in daily letterpress applications. Old type that forms a white coating on it may contain lead oxides that can be harmful if ingested and should either be disposed of properly or be cleaned carefully under controlled situations before further handling. If you have children who have access to your shop, they must be instructed as to the proper handling of type and related printing materials. Children should never be allowed to play with type or related products and it is your responsibility to insure that they can't access your material. Many of us started setting type as teenagers and have enjoyed long lives with no lead problems, but only because we had proper training from the start.